Booking
How do I book a ride?
Open ride.naakkii.com/passenger/, enter your phone number, set your pickup, choose where you are going and pick a ride type. You see the price before you request.
Can I book for someone else?
Yes. Set their pickup and add a note for the driver with their name. Share the trip link with them so they can follow the driver.
Can I book by phone?
Yes. WhatsApp or call Naakkii support and the team can book for you. Phone bookings are paid in cash.
Login & PIN
Why do I need a PIN?
After you confirm your number once, your 4-digit PIN lets you log in on a new phone without waiting for a code, and protects your account if someone gets your SIM.
I forgot my PIN
On the PIN screen tap "Forgot PIN?", confirm your number with WhatsApp or SMS, then create a new PIN.
Verify with WhatsApp: how does it work?
WhatsApp opens with a short message containing your code. Press Send from your own WhatsApp and come back to the app. Never send this code for someone else.
Paying
How can I pay?
Cash to the driver, your Naakkii wallet, or MoMo/card through Paystack when available.
Is there a cancellation fee?
Cancelling is free until your driver has waited at the pickup for the free waiting time (3 minutes). After that a fee of GH₵5 may be added to your next trip and paid to the driver.
Do you have promo codes?
Sometimes. Enter them on the "Choose a ride" screen before you request.
Parcels
What can I send?
Documents, phones, clothes, shopping and similar items. Not cash, illegal or dangerous items, or food that spoils.
What is the delivery code?
A 4-digit code shown in your app. Send it to the recipient; the rider needs it to hand over the parcel.